Frequently Asked Questions

The easiest way to use your mobile phone with any other GSM network provider without any restrictions is to take off the simlock. Remote unlocking is a simple, quick and easy solution. All you need to do is to enter the unlock code we will provide you. All our codes include a very detailled step by step user's guide and email support.

Mobile unlocking is a service which frees mobile phones from the networks they are locked to. This is done by entering a Manufacturer's code into your mobile keypad. The code then unlocks the network and this means your phone will be compatible with any network and any sim card. For example, if your mobile phone is locked to Orange network and you want to use Vodafone by unlocking your mobile you will be able to use your mobile on a Vodafone network.

Simply type *#06# into your mobile keypad, this will bring up your 15 digit “IMEI” number on the screen. If you get more than 15 digit, just consider the first 15 digit. You can also find the IMEI number written on a sticker near the battery pack inside your cell phone.

IMEI = International Mobile Equipment Identity.

Unlocking your mobile phone may enable dual, three or even quad band capability, allowing you to use your mobile phone in more places around the globe at greater financial savings. An unlocked mobile phone allows you to use any SIM card on any network which, in turn, allows you to take advantage of cheaper tariffs from competing networks by opening up the option of using local service providers when you travel abroad. Being able to do this will drastically cut down on the cost of calls and text messages.

Be assured the unlocking process is a quick and simple one for both you and your mobile phone. There is no technical knowledge required, and our user friendly and comprehensive instructions guide you smoothly through the process ...step by step.

To obtain the code from Unlock-Direct, first you would need to provide some basic information such as brand of the phone, model, IMEI number and contact details. Once payment is made, the code will be generated and sent it to you by email between 1 to 4 working days, with instructions how to unlock your phone. Some codes may take only a few minutes to be sent.
The instructions may vary by slightly between brands, but generally the steps are:
1. Turn off the phone.
2. Insert the SIM card from a different operator (not the original operator).
3. Turn on the phone.
4. Enter code given by unlock-direct.
5. Congratulations! Your phone is unlocked.
It is very simple!
As a note, sometimes you would need to restart the phone.

Note: You don’t need to input a code to Unlock an iPhone. Direct Unlock unlocks your phone from iPhone’s database. After you received our email, you would only need to connect the phone to iTunes and upgrade the system

It takes between 1-4 days, however in many cases it takes only minutes. Waiting times vary according to the operator and model of phone. Enter the code takes only a few minutes and can be done from anywhere.

Yes, the service and code provide by Unlock Direct has a reasonable cost that varies depending on the brand and the country where the phone was purchased. In exchange for payment , Direct Unlock ensures that their codes are original manufacturer cell and 100 % guaranteed. Also we provide support 7 days a week.

If you don’t know what is the IMEI number don’t worry. Simply you dial * # 06 # on the keypad of your mobile phone and 15 digits will appear on the screen. This is the IMEI number!

If more than 15 digits are displayed, use the first 15 digits. You can also find the IMEI number written on a sticker near the battery in your cell phone. IMEI stands for International Mobile Equipment Identity.

Note: If the display shows " MEID " instead of IMEI, it means that the cell uses the CDMA system. Most of these phones can’t be released with Direct Unlock code . However , you can contact us to advise you on whether it is possible to unlock your phone.

If you're not sure the model of your phone or can’t find it, you can contact us at support@unlockdirect.zendesk.com . In most cases we will be able to provide the code. As a note, some model’s name might vary between countries, so it is one of the reason you might not find your model in our site, so feel free to contact us.

Yes, it is 100 % Legal . Also, Unlock-Direct ensures that codes are original from the manufacturer or operator. Unlock-Direct rejects criminal practices related to the theft or violation of cellular telecommunications standards. Unlock-Direct codes don’t work to unlock phones with unknown or forgotten keys , or to call without being affiliated to a legitimate mobile operator. Also the codes won't unblock phones reported for lost, stolen or unpaid.

Yes, Absolutely. This procedure does not alter your phone, it just disable the lock by the operator with the original code of the same operator or manufacturer. For iPhones , we unlock the phones directly with Apple.

Also. payments are supported by PayPal, which provide high level of security with their safety mechanisms to prevent fraud. Additionally, in case of any disagreement with your purchase, PayPal will step helping customers.

You can pay with your PayPal account. If you don’t have one, you can open it easily . You can also pay by debit cards or credit cards : Master, Visa, MasterCard , Discover, American Express and Aurora card . Note : Credit card payments are also guaranteed by PayPal for your safety

No. If you forgot the password from your phone, you don’t need our service, because we only unlock phone from the operator. Note: The following post could help in these cases : http://smartphones-news.com/blog/forgot-password-passcode-phone-android

We can unlock any phones that use SIM ( GSM ) card. However, there are a few CDMA operators that might be able to unlock, as in the case of MetroPSC , US. If you're not sure if your cell phone is using GSM or CDMA, you can check with your carrier or contact us directly on our website or by email support@unlockdirect.zendesk.com

Your phone will be unlocked Forever. As soon as the phone is unlocked with the code we provide, it will remain so forever. The release method we offer free phone permanently.